Feedback, Compliments & Complaints
Feedback
At Spencer Health, we are committed to providing safe, respectful and high-quality care.
We welcome your feedback and value hearing about your experience with our service. Whether you have a compliment, suggestion or concern, your feedback helps us continually improve the care we provide.
If something hasn't met your expectations, we encourage you to let us know so we can work with you to resolve the issue promptly and fairly.
How can I provide feedback?
You can:
- Share your feedback with your treating clinician.
- Speak with a member of our Administration Team.
- Complete the online feedback form below.
- Contact our Leadership Team if you would prefer.
What happens after I submit feedback?
We are committed to listening to your concerns and responding respectfully.
We will:
- acknowledge your feedback promptly;
- review the information provided;
- contact you if further information is required;
- work with you to resolve the matter wherever possible; and
- use feedback to continually improve our services.
