Fees, Cancellations and Rebates


General Fees


Our fees vary depending on which service you are seeking and which health professional you are consulting with. Fees will be discussed with you at your initial enquiry to ensure you can make an informed decision before going ahead with booking an appointment or booking into one of our group therapy programs.


Cancellations and Repeated No Shows


If you need to cancel an appointment, we ask that you do so more than 24 hours before the appointment so that we can notify your health professional and to offer the vacated appointment slot to individuals on our wait list. If you do cancel the appointment less than 24 hours prior to the nominated time, we will charge you the full rate for the service you have missed.


You will be provided a text confirmation 48 hours prior to your appointment. Please ensure you contact the centre on 02 8411 1396 if you wish to cancel or rebook your session. A text response to the message sent will not be accepted as notification of cancellation.

We understand that at times life can be extremely challenging, and attending regular scheduled appointments might become difficult for you. Should you find you need to repeatedly cancel sessions, or do not attend your scheduled session without notice on multiple occasions, your health professional may terminate sessions with you until such a time that your life circumstances affords you the capacity to commit to regular treatment sessions.


Funding and Rebates


The following initiatives can provide subsidies/rebates for services provided at the centre.


Medicare Australia


The Australian Government offer a number of subsidies and require a specifically prepared Mental Health Care Plan from your GP or referral from your Specialist Doctor. ​


Non-Directive Pregnancy Support Counselling


With an appropriate medicare referral (item 81000) provided by your GP, you can access psychological support counselling specifically for women who have any concerns about a current or recent pregnancy. Many GPs are not aware of this item and we suggest clicking on the icon and taking the information associated with this service to your GP consultation.



National Disability Insurance Scheme


The NDIS provides support for people with a disability, their families and carers. Please note that we only accept NDIS clients who are either

  • Self managed
  • Plan managed

We regret we cannot accept clients who are Agency managed.


Private Health Funds


Contact your provider who will update you on your eligibility for rebates. Please note that most providers will only contribute to your service once you have utilised government funded services such as through Medicare.